Call Center Services for Environmental Systems Company
XACT provides call center services for an environmental systems company. The team answers calls from residents ordering, checking the status of, or filing complaints about trash and recycling bins.
XACT has successfully answered all calls and reduced the call abandonment rate. The team has effectively directed calls and improved the call queue time. XACT prioritizes communication to address any potential issues and to refine processes continuously. The team’s commitment is also outstanding.
Call Center Services for Wheels E-Commerce Company
The client is highly satisfied with XACT’s work and performance. The team is communicative and responsive to the client’s needs; they solve tasks when asked and are easy to work with. Moreover, they understand the client’s unique project and are highly capable of solving any challenge.
XACT provides call center and sales outsourcing services for a home warranty provider. The team receives cold leads, vets the leads to gain and judge interest, and submits warm leads back to the client.
Call Center Services for Catalog Company
The client has been very satisfied with the project management and the way that the team from XACT has tried to understand their needs. They’ve been vocal in giving feedback on a new system, are engaged in the process, and are committed to providing the highest quality service possible.
A catalog company has engaged XACT for call center services. They primarily handle incoming calls from customers placing orders and are responsible for entering them into the client’s internal system.
Customer Services for Software Development Company
XACT served as the customer service partner to a software development startup. They responded to emails and phone calls at all times of day, helping to handle customer concerns.
Dealing with a high volume of calls, XACT worked efficiently and had very few calls escalate past their team. Their work helped the client keep their paid membership programs growing while being able to focus on other parts of their business. The partners communicated via Slack.
Call Center Services for an Elevator Manufacturer
After transferring bank accounts, an elevator service company hired XACT to contact 15,000 customers, set up their email accounts, and access their new payment portals.
XACT helped the client save about 1.8 million in total, which is much more than the 1.3 million they intended to achieve. They quickly completed their calls after changing managers and offered concessions that established a great working relationship.
Call Center Services for Online Education Company
XACT provides call center services to an online learning company. They began with an acquisition program and then shifted to a retention program. They help with scripting and training.
XACT did a great job introducing the company to the telephony industry and helping them achieve double-digit retention rates. Flexible and receptive to feedback, the team managed the project seamlessly by providing daily reporting. Their ability to respond and scale quickly added value.
Call Center Services for Online Delivery Company
XACT offered call center services, handling both inbound and outbound calls from customers and merchants. They provided QA services as well as call recordings.
The vendor’s efforts conserved internal resources, allowing internal stakeholders to prioritize other tasks with confidence in XACT’s abilities. The team quickly addressed requests, working 7 days per week. The representatives were easy to work with; they smoothly addressed any issues that arose.
Call Center Services for Holiday Themed Photography Company
XACT provides flexible call reception services for a holiday event company. Their work includes adjusting staff to respond to dramatic call influxes and establishing a body of knowledge around types of calls.
The new call handling methods and personnel have dramatically improved the client’s ability to troubleshoot and solve problems as they arise throughout the season. The XACT team is organized and creative, developing a database for different issues and staying flexible when workloads changed.
24/7 Call Center Services for Dental Business
XACT provided call center services to a DSO. Approximately 24 agents were assigned to the project. The team offered reporting services and created a dental practice information directory for the agents.
Call Center Support for Publishing Company
XACT provides call center support services for a publishing company. The team answers questions about orders and products. They were provided initial training.
Centralized Answering Services for Medical Equipment Rental Company
XACT provides a centralized 24/7 answering service for each of a company’s branches nationwide. They helped create scripts with customized questions and provide text and email follow-up documentation.
